PRIVACY POLICY
DR. ORATA MEDICAL CLINICOperating under consultdrshalom.comDTI/BIR Registered | TIN: 626-689-301-00000
Effective Date: July 4, 2026Last Updated: July 4, 20261. Who We Are
Dr. Orata Medical Clinic is an online telemedicine practice operated by Dr. Shalom M. Orata, MD, a licensed physician in the Philippines. We provide online medical consultations through our booking platform at consultdrshalom.com.
Data Controller:Dr. Shalom M. Orata, MDDR. ORATA MEDICAL CLINICEmail: [email protected]2. Scope of This Policy
This Privacy Policy applies to all information collected through:Our website at consultdrshalom.com
Our Facebook Page (Dr. Shalom M. Orata, MD)
Our Instagram account (@dr.shalomorata)
Facebook Messenger interactions
Our online booking platform (SeriousMD / NowServing)
Any other digital touchpoint operated by this clinic3. Information We Collect
a. Information You Provide DirectlyFull name
Contact number and email address
Chief complaint or reason for consultation
Medical history and health information (collected during the consultation process)
Payment information (processed through GCash; we do not store card details)b. Information Collected AutomaticallyIP address and approximate location
Browser type and device information
Pages visited and time spent on our site
Referral source (how you found our website)c. Information from Meta PlatformsWhen you interact with our Facebook Page, Instagram account, or click on our advertisements, Meta (Facebook/Instagram) may share certain data with us in accordance with their platform policies. This includes interaction data used for advertising performance measurement.
We use the Meta Pixel (ID: 2264820287390061) on this website to:Measure the effectiveness of our advertisements
Understand how visitors interact with our site
Improve the relevance of ads shown to potential patients4. How We Use Your Information
We use your personal information to:Process and confirm your consultation bookings
Communicate appointment details, reminders, and follow-ups
Deliver the online medical consultation you requested
Comply with legal and regulatory requirements under Philippine law
Improve our website and patient experience
Send relevant health education content (only with your consent)
Measure and optimize our advertising campaignsWe do not sell, rent, or trade your personal information to third parties.5. Legal Basis for Processing
We process your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
Our lawful bases for processing include:Consent — when you voluntarily submit your information through our website or booking platforms
Contractual necessity — to fulfill the consultation service you have booked
Legal obligation — to comply with applicable Philippine medical and data privacy laws
Legitimate interest — to improve our services and communicate with existing patients6. Data Sharing
Your personal data may be shared with the following parties only as necessary to deliver our services:
Third PartyPurposeSeriousMD / NowServingOnline consultation booking and electronic medical recordsGCashPayment processingMeta Platforms (Facebook/Instagram)Advertising measurement and audience analyticsGoogle WorkspaceOperational communications (email)ManyChatAutomated Messenger communication
All third-party platforms used are bound by their own privacy policies and applicable data protection regulations.7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including the Meta Pixel, to enhance your experience and measure advertising effectiveness.
You may control cookie settings through your browser preferences. Disabling cookies may affect certain features of our site.8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and in accordance with Philippine medical record-keeping requirements (minimum of 10 years for medical records under DOH regulations).
Advertising analytics data collected through Meta Pixel is retained in accordance with Meta's data retention policies.9. Your Rights Under the Data Privacy Act
As a data subject under RA 10173, you have the right to:Be informed of how your data is collected and used
Access your personal data held by us
Correct inaccurate or incomplete data
Erasure or blocking of data processed unlawfully
Object to processing of your personal data
Data portability of your information
File a complaint with the National Privacy Commission (NPC)To exercise any of these rights, contact us at: [email protected]10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our booking and medical records platform (SeriousMD) maintains its own security infrastructure compliant with healthcare data standards.11. Children's Privacy
Our telemedicine services are not directed to individuals under 18 years of age. Minors may only book consultations through a parent or legal guardian. We do not knowingly collect personal data from minors without parental consent.12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.13. Contact Us
For privacy-related concerns, data subject requests, or questions about this policy:
Dr. Shalom M. Orata, MDDR. ORATA MEDICAL CLINIC📧 [email protected]🌐 consultdrshalom.com
For formal complaints, you may also contact the National Privacy Commission (NPC) at www.privacy.gov.ph.This privacy policy was prepared in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.